Refunds
If a paid plan is not what you wanted, tell us within 30 days and we give the money back. No reason needed.
Last updated 6 September 2026
1.The guarantee
Every paid plan comes with a 30-day money-back guarantee, counted from the day you were charged. Ask inside that window and you get a full refund - you do not have to explain why, and we will not try to talk you out of it.
It applies to your first payment on a plan, monthly or yearly. It is not a way to use the paid plan for a month at a time indefinitely, so it is once per plan rather than once per renewal.
2.How to ask
Write to widgio.ai@gmail.com from the address on the account and say you would like a refund. That is the whole process. We answer within two working days, and we do not ask you to fill anything in.
3.Renewals
Paid plans renew automatically until you cancel, and a renewal is charged on the day the period ends. Cancelling before that day stops it. You can cancel at any time from your account, and you keep the plan until the end of the period you already paid for.
If a renewal caught you out - you meant to cancel and forgot, and you have not used it since - write to us anyway. We would rather refund it than keep money somebody did not mean to spend.
4.Changing plan in the middle of a period
You can move between paid plans whenever you like, and the change takes effect immediately rather than at the next renewal. Moving up, you are charged the difference for the days left in the period you have already paid for. Moving down, you are credited for them.
That credit sits on your account and comes off your next invoice; it is not sent back to your card. If you would rather have the money than the credit, the guarantee above is the way - ask inside the window and we refund it properly.
5.After the 30 days
Outside the window we do not refund as a matter of course, but there are cases where we will and it is fairer to name them than to leave you guessing:
- you were charged twice for the same period;
- you were charged after cancelling;
- the service was broken in a way that stopped you using what you paid for, and we could not fix it.
6.What there is nothing to refund on
The free plan costs nothing, so there is nothing to give back. And an account closed for breaking the terms is not refunded - that is the one case where the guarantee does not apply.
7.How the money comes back
Payments run through Paddle, which is the seller of record, so the refund is made by Paddle to the card or account you paid from. It is usually approved within a couple of days and reaches you within fourteen; how quickly your bank shows it is up to your bank.
8.Your widgets after a refund
Nothing is deleted and nothing goes offline. The account drops to the free plan, and every widget you have published keeps working exactly where it is - a widget lives in somebody’s website, and we are not going to take one down to settle a billing question. The small “Powered by Widgio” line comes back on them, publishing a new one goes back to one at a time, and everything you have built and every lead you have collected stays where it is.